'm pissed ...
On December 26, 2006 I bought a watch Viceroy in Jewelry José Luis, the Almeria Mediterranean Mall capital. On January 6, 2007 I gave it to my girlfriend as a Christmas present. On January 23 we had to take the jewelry because it stopped, and when we moved a little wheel that adjusts its time again to walk but stopped again a few hours. We were told they had to send it to the shop and it would take a month to repair, and that because it was under warranty, because apparently if not take over. In other words, less than a month after purchase, and with just over 2 weeks without receiving any abuse use the clock is fucked and we stayed a month without him.
Well, yesterday March 5, tired of waiting, lost all confidence in the Viceroy brand (which has been forged their image-based ads with famous people, and not years of quality) we decided to visit the shop to claim the refund.
In the back of the ticket purchase, and the guard who gave us leave to repair to, clearly indicates that if we are not satisfied with the product, we return the money within a month. I understand that the clock has been in my office less than a month (from December 26 to January 23).
Well, when I tell this to the girl of jewelry tells me that the clock is there since 23 February, and I had called the phone to tell me (as it had pledged to do), but not answered. The case is that I have no missed call, but on February 23 did not answer, they could have called me once more in these 2 weeks, and not wait for me, by intuition, guess that the watch had arrived.
Well, I say that I do not, we do not want that clock. A clock that has given problems in less than a month is not legit and we want the money, as puts in their conditions.
Given this, the girl tells me that money back the clock would have to be in perfect condition and it is not, to say if the clock stopped was not because of abuse, but because they obviously have a problem Factory because it is clear that the clock has not suffered any shock or anything. Then she says she has a few scratches (scratches that do not see it anywhere) and you have to send it to headquarters to give the nod before returning the money. Total
that very well but I put a claim, so after some discussion gives me the complaint book and fill the sheet.
Now, according to the instructions on the complaint form I have to wait 10 days and if this deadline is not they contact me to resolve the complaint, I have to take it to the OMIC where I inform the procedures to follow.
So for now I can only fume as Viceroy brand, which has given me a very bad image for the quality Watch as after sales service, and the Jewelry José Luis, who do not fulfill their commitments to return and will I have to wait even longer obliged to process and headaches that could have saved. Me since then have lost a customer and hope that my experience will serve for others to think well before you buy anything in that jewelry or a watch for the Viceroy brand.
And step to put this post in English, which is very long ....
On December 26, 2006 I bought a watch Viceroy in Jewelry José Luis, the Almeria Mediterranean Mall capital. On January 6, 2007 I gave it to my girlfriend as a Christmas present. On January 23 we had to take the jewelry because it stopped, and when we moved a little wheel that adjusts its time again to walk but stopped again a few hours. We were told they had to send it to the shop and it would take a month to repair, and that because it was under warranty, because apparently if not take over. In other words, less than a month after purchase, and with just over 2 weeks without receiving any abuse use the clock is fucked and we stayed a month without him.
Well, yesterday March 5, tired of waiting, lost all confidence in the Viceroy brand (which has been forged their image-based ads with famous people, and not years of quality) we decided to visit the shop to claim the refund.
In the back of the ticket purchase, and the guard who gave us leave to repair to, clearly indicates that if we are not satisfied with the product, we return the money within a month. I understand that the clock has been in my office less than a month (from December 26 to January 23).
Well, when I tell this to the girl of jewelry tells me that the clock is there since 23 February, and I had called the phone to tell me (as it had pledged to do), but not answered. The case is that I have no missed call, but on February 23 did not answer, they could have called me once more in these 2 weeks, and not wait for me, by intuition, guess that the watch had arrived.
Well, I say that I do not, we do not want that clock. A clock that has given problems in less than a month is not legit and we want the money, as puts in their conditions.
Given this, the girl tells me that money back the clock would have to be in perfect condition and it is not, to say if the clock stopped was not because of abuse, but because they obviously have a problem Factory because it is clear that the clock has not suffered any shock or anything. Then she says she has a few scratches (scratches that do not see it anywhere) and you have to send it to headquarters to give the nod before returning the money. Total
that very well but I put a claim, so after some discussion gives me the complaint book and fill the sheet.
Now, according to the instructions on the complaint form I have to wait 10 days and if this deadline is not they contact me to resolve the complaint, I have to take it to the OMIC where I inform the procedures to follow.
So for now I can only fume as Viceroy brand, which has given me a very bad image for the quality Watch as after sales service, and the Jewelry José Luis, who do not fulfill their commitments to return and will I have to wait even longer obliged to process and headaches that could have saved. Me since then have lost a customer and hope that my experience will serve for others to think well before you buy anything in that jewelry or a watch for the Viceroy brand.
And step to put this post in English, which is very long ....
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